My wireless speeds are slow – how can I try & improve this?

Call Flow as a company cannot be responsible for your wireless connection/coverage, as there are so many things that can impact wi-fi that are completely beyond our control. Your router will be using radio waves which can be impacted by many factors and there are many objects that affect a wireless connections and the speeds you receive, examples include;

  • Thickness of walls
  • Neighbours Wi-Fi
  • Household electronics (cordless phones, baby monitors, fridges, bluetooth devices)
  • Microwaves/ovens
  • Interference from mobile phones
  • Obstructions for example furniture the waves have to travel through
  • Christmas tree lights (!!)

There are a number of things you can do to try and improve your wireless connection that suits your property/issues;

  1. Disable the wireless on the router and any other devices.
  2. Complete a hardwired speed test, this will accurately measure the speed your ISP is delivering to your router.
  3. When completing a hardwired speed test your router should be connected into the telephone test socket. 
  4.  If the speed test displayed good speeds that are faster than you were expecting continue through the below steps. If the speeds displayed are not what you were expecting please view our support guides.
  5. Place your router somewhere as central as possible in your home. Preferable in sight of where you sit and use the internet the most.
  6. Place your router up as high as possible e.g on top of a bookshelf, window seal
  7. If you live close to other properties your neighbours WiFi may interfere with your router. You can reduce this interference by changing your wireless channel.
  8. Take into consideration obstructions, household electronics, bandwidth used by other devices. See video above.
  9. For example PC world can offer advice on ways to improve your wireless coverage. A lot of customers have reported particular success with the following devices:
    1.To get the best possible wireless speeds, installation of extra wired (using an ethernet cable) access points i.e. that are wired back to our router rather than getting their ‘feed’ via other methods that nearly always result in less speed being available to the input of the access point/repeater.
    2.To add extra ethernet/wired outlets in locations distant to your router – powerline adapters (also referred to as homeplug devices).
    3.To significantly extend/improve wi-fi coverage, this product http://www.trustedreviews.com/reviews/bt-whole-home-wi-fi. or http://www.trustedreviews.com/reviews/tp-link-deco

    Performance of all third party devices will depend on your individual circumstances, and we are unable to provide support for any such products

Submit to us your hardwired speed result test if you do NOT think your issue is with your wireless.

IT IS IMPORTANT TO COMPLETE THIS TESTING BEFORE REPORTING A FAULT TO ENSURE THAT WE CAN DIAGNOSE YOUR ISSUE AS QUICKLY AS POSSIBLE.

We use your information to investigate your broadband speed issue.