Why can’t I connect the modem and router myself?

A Call Flow technician will connect the modem and router and commission your FTTP service. It is very important that the fibre strands are handled correctly because any dust or dirt that enters the fibre strands can cause a loss of broadband speed. In addition, the equipment is costly and we want to minimise the risk of our customers being liable for any accidental damage to the boxes.

You will not be able to use your new FTTP broadband until the commissioning is complete and the Call Flow technician has activated your service, so please do not attempt to connect the boxes yourself!

Commissioning appointment

If you have opted for a Call Flow approved internal installation, the commissioning will take place on the same day as this installation.

If you have opted for Independent internal installation, you will need to call our Service Activation Team to book an appointment. You will not be able to use your new FTTP broadband until the commissioning is complete.