What happens on your broadband “go live” date?
If your line is on the Openreach network and we are migrating your broadband service over first:
You should still have a working broadband service with your current supplier. The process on the day starts with an Openreach engineer who will carry out all the needed work at the green cabinet. No need for anyone to come to your house and install anything so you do not need to be in!
You will go live at anytime between 8am and 6pm and you will just need to plug your new fibre router into either the supplied microfilter or directly into your master socket with one of the included yellow Ethernet cables. We include a set up guide in our welcome pack sent to you with your new router along with your wireless details. You may experience a small amount of “downtime” which can be between 10mins to 1 hour whilst the engineer carries out the work at the street cabinet.
TIP: You will notice your current broadband stops working and this is a good indication to make the router switch over!
If your telephone line is not on the Openreach network and you do not currently have a broadband connection or your had a new line installed:
The process still starts with an engineer who will carry out all the work at the green cabinet. No need for anyone to come to your house and install anything! You will go live at anytime between 8am and 6pm and you will just need to plug your new fibre router into either the supplied microfilter or directly into your master socket with one of the included yellow Ethernet cables. We include a set up guide in our welcome pack sent to you with your new router.