How can I make phone calls if I cancel my traditional telephony services?


If you opt to switch off your traditional telephony services you can instead use a service that provides telephony over the internet, such as VoIP. There are many suppliers of VoIP services, many of which are free of charge. You will save between £16 and £18 per month on line rental if you cancel your traditional telephony service.

Wi-Fi calling (mobile phones)

Wi-Fi calling is a service found on many Apple and Android phones, which allows you to make and receive phone calls over your broadband connection while you are in range of a Wi-Fi network. Wi-Fi calling is usually free to use. To find out if your mobile provider and device supports this service, and how to set it up, please follow the links to their website provided below:

Power outage information

It is very important to note that internet voice services rely on a power supply. The service will not continue to work indefinitely if there is a power outage. If you are using telephony over your Call Flow broadband connection and the power outage is within the Call Flow network, you will usually be able to make and receive calls using the voice port for at least one hour. After this, you won’t be able to make or receive calls until Call Flow has restored the power. If there is a power outage within your premises you will not be able to make and receive calls until your energy provider has restored power to your premises, unless you implement your own temporary power arrangements.