Our Website and Cookie Policy

What is this Policy for?

This policy tells you about your privacy when using our website www.callflow.co.uk that is served by Call Flow Solutions Limited. The aim of this policy is to let you know what personal information we collect from you when you use our website. Our Privacy Policy tells you all the ways we collect information from you, how we store and use it, and how you can access and manage this information.

At Call Flow your privacy is important to us. Under the EU General Data Protection Regulation (GDPR), specific obligations are placed on us in the way we handle this type of information on our website.

Use of Cookies

We use cookies on our websites. A cookie is a piece of information stored in a small file which is sent to and from web pages. They can be used to identify that you’ve visited websites before and some will be stored on your computer by your web browser. They are anonymous, so they don’t store any personal information of any kind.

The only cookies we use on www.calllflow.co.uk are Google Analytics cookies. These analyse the use of this website, gathering anonymous statistical and other information. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. We use this to create reports about the use of our website. Google also stores this information. You can read Google’s privacy policy here for further information https://www.google.com/privacy.html.

Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer or device. This complies with legislation that requires us to obtain explicit consent from users before creating and reading these ‘cookie’ files.

You can control your cookie settings within your web browser security settings. These settings will allow you to block all cookies from this and others’ websites.

Other cookies may be stored to your computer or device by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer.

Contact and Communication

We collect and store personal information from you when you submit one of our online forms. Here is a list of things we will always do when you supply information in this way:

  • Ensure all personal data is collected in a fair and lawful manner and used only for specified purposes.
  • Ensure personal data sought is adequate, relevant and not excessive for the purpose.
  • Keep personal data secure.
  • Keep personal data no longer than is necessary and to dispose of it appropriately when it is no longer required.
  • Take appropriate technical and organisational measures against unauthorised and unlawful processing accidental loss, destruction or damage to personal data.
  • Only pass your personal data onto another organisation if we need to for the purposes of providing our products and services, or are required to by law or regulation. Before transferring any such data, we will check that the organisation has appropriate data protection policies.


Email Newsletter

This website operates an email newsletter. Website users subscribe to this newsletter at their own discretion.

Subscriptions are taken in compliance the EU General Data Protection Regulation (GDPR). All personal details relating to subscriptions are held securely. No personal details are passed on to third parties. Under the GDPR, you may request a copy of personal information held about you by this website’s email newsletter program. Please refer to our Privacy Policy for information on how to do this.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the email you receive. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include: the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.  This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. You can opt out of this at any time by following the unsubscribe instructions on our newsletters and marketing emails, or by contacting Call Flow using the information on the ‘contact us’ page on this website.

External Links

The website may contain links to third-party websites and resources. These linked sites are provided solely as a convenience to you and not as an endorsement by Call Flow of the content on the linked sites. Call Flow makes no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software, service or application found at any linked site. Call Flow is not responsible for the availability of the linked sites or the content or activities of such sites. If you decide to access linked sites, you do so at your own risk. In addition, Your use of linked sites is subject to any applicable policies and terms and conditions of use, including but not limited to, the linked site’s privacy policy.

Social Media Platforms

Call Flow uses social media to communicate and engage with its users and customers. Your use of social media platforms may be subject to applicable policies and terms and conditions of use of these third-party platforms, including but not limited to, the platform’s privacy policy.

This website may use social sharing buttons which help share web content directly from our web pages to the social media platform. These linked sites are provided solely as a convenience to you, and you use these at your sole discretion.

This website may use social media to share web links to our website pages. By default, some social media platforms shorten the web addresses that we post to their platform. Please take caution before clicking any shortened web links published on social media platforms. Despite the best efforts to ensure only genuine web links are published on our social media accounts, this website and its owners Call Flow make no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software, service or application found at any linked site from these shortened web links.

Last modified: 5 May 2018.